At pg699, the fun of playing must come with responsibility. We provide tools, information, and support to keep your gaming experience always in control — because your well-being matters more than any win.
Set a deposit limit according to your own budget — daily, weekly or monthly. Once the limit is reached, our system will automatically block further deposits until the period ends.
Set how long you want to play in a single session. Our system will send you a reminder when the time limit is approaching and log you out automatically if needed.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your gaming will stop until the limit period expires.
Need a break? Use the gaming break feature to pause your account for 24 hours, 7 days or 30 days. During this period, you will not be able to log in or place any bets.
Choose to exclude yourself from the pg699 platform for 6 months, 1 year or permanently. Any account balance will be processed in accordance with our withdrawal policy.
Stop all emails, notifications, and promotional offers from pg699 with a single click. You can opt out of all marketing communications at any time with no restrictions.
Responsible gaming means enjoying betting or online gaming activities purely as entertainment — not as a way to earn income, escape problems or relieve life's pressures. At pg699, we believe every member deserves a gaming experience that is safe, enjoyable and fully within their own control.
This concept covers several key aspects: identifying your own limits, understanding how games work, recognising early warning signs, and knowing when to stop or seek help. Responsible gaming does not mean you cannot have fun — it means you have fun wisely.
Pg699 takes this responsibility seriously. We are not just a gaming platform — we also ensure every member has access to the information, tools and support needed to make healthy, informed decisions about their play.
pg699 core principles: Gambling is entertainment, not an investment. Any money you use to play must be money you can afford to lose entirely — not savings, loans, or funds for daily necessities.
Gambling problems rarely appear overnight — they develop gradually and often go unnoticed by the person affected. Recognising the early signs is the most important step toward getting help in time. Here are some signs to watch for:
You frequently exceed limits you set for yourself and keep playing even after intending to stop.
You play more to try to recover money you have lost, often making the situation worse.
Work, family, bills or daily needs begin to be neglected as time and money are spent on gaming.
You use credit cards, personal loans, or borrow from acquaintances to continue gaming.
You lie to family members or friends about how much time and money you spend on gaming.
Gaming becomes a way to forget stress, anxiety, sadness or real-life problems.
You have tried multiple times to stop or reduce gaming but have not been able to do so.
Winning triggers extreme euphoria while losing causes significant anger, depression, or anxiety.
If you recognise two or more of the signs above in yourself, we strongly encourage you to reach out to the pg699 support team or use the self-exclusion tool immediately. No decision takes more courage than acknowledging you need help.
Answer the following questions honestly. If more than three answers are "yes", we encourage you to take additional control measures or seek professional help.
Have you ever played with money that was meant for daily needs such as rent, food or bills?
Do you frequently think about gaming even while working or doing other activities?
Have you ever felt guilty, ashamed or worried after a gaming session?
Have family members or friends ever expressed concern about your gaming habits?
Have you ever played for longer than you originally planned?
Do you feel excessively excited when you win, and stressed or angry when you lose?
Remember — answering these questions honestly is a sign of strength, not weakness. The sooner you are aware, the easier it is to regain control before things become a bigger problem.
Here are the best practices we share with all pg699 members to keep your gaming experience enjoyable and in control:
Pg699 pays special attention to user groups that may be more vulnerable to problem gaming risks, including:
Young adult users (ages 18–25) — While our minimum age limit is 18, we recognise that young adults may be more susceptible to problematic gaming. We encourage members in this group to make more active use of the deposit and time limit tools.
New users — New pg699 members will receive a responsible gaming guide as part of our welcome process. We ensure every new member understands the risks and available control tools before starting real-play.
Users showing at-risk patterns — Our monitoring system detects gaming patterns that show at-risk signs such as sudden increases in deposits, very long gaming sessions or significant changes in playing behaviour. Our team will proactively reach out to the relevant members.
Child protection: pg699 uses a strict age verification system during registration. If you have children at home, we recommend using parental control software and ensuring your devices are password-protected to prevent unauthorised access.
Access Control Tools
Log in to your account to access all control tools.
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Contact Our Support
The pg699 support team is available 24 hours a day, 7 days a week. Speak confidentially about any gaming concerns you may have.
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All gaming control tools are accessible directly from your account settings. Below is a quick guide to each tool we provide.
Login → Account Settings → Deposit Limit. Choose a period (daily/weekly/monthly) and enter the maximum amount. The limit takes effect immediately and can only be decreased, not increased, within that period.
Login → Account Settings → Time Limit. Set the maximum session duration. The system will send a warning 10 minutes before the limit is reached and automatically log you out when time is up.
Login → Account Settings → Loss Limit. Set the maximum loss amount for your chosen period. Once the limit is reached, gaming will stop automatically until the period ends.
Login → Account Settings → Gaming Break. Select a break duration: 24 hours, 72 hours, 7 days, or 30 days. During this period your account remains active for balance withdrawals only.
Login → Account Settings → Self-Exclusion. Choose a period: 6 months, 1 year, or permanent. The request is processed within 24 hours. For permanent exclusion, contact our support team directly.
Login → Account Settings → Communication Preferences. Disable all promotional emails, push notifications, and bonus offers. Changes take effect within 48 hours.